Do you offer general IT helpdesk support?

ShadowPine focuses on network infrastructure and security—firewalls, switching, Wi‑Fi, VPN, and monitoring. We can collaborate with your existing IT provider or team for end-user support needs.

Can you support other IT teams during upgrades and busy periods?

Yes. ShadowPine provides short-term project and overflow engineering support for migrations, refreshes, after-hours cutovers, documentation, and troubleshooting.

Network engineering & infrastructure

Reliable networks.
Thoughtfully engineered.

ShadowPine Systems™ designs, improves, and supports business networks so they stay fast, secure, and dependable. Focused on firewalls, switching, Wi‑Fi, VPN, and monitoring—delivered with clean documentation and disciplined change control.

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Simple outcomes

What we help with

Clear improvements that business owners can feel—and IT teams can verify.

Fix unreliable Wi‑FiImprove coverage, roaming, and performance with practical tuning and design.
Improve firewall performance and securityStreamline policies, harden the perimeter, and stabilize VPN connectivity.
Design clean, scalable networksArchitecture and segmentation that reduces blast radius and simplifies growth.
Support IT teams during busy periodsOverflow engineering help for refreshes, migrations, and cutovers.

Services

Focused offerings—no fluff

Scoped, engineering-led work for organizations that want their network to be stable, secure, and easy to operate.

Wi‑Fi reliability & coverage improvements

Improve wireless performance through practical access point placement guidance, configuration tuning, and clean SSID design.

Firewall setup, tune‑ups & security hardening

New installs or refreshes, rulebase cleanup, secure remote access, and performance-focused tuning—built for reliability and maintainability.

Zero Trust & network access control (ZTNA / NAC)

Identity-aware access control using Cisco ISE and Forescout, including device posture checks, segmentation enforcement, and secure onboarding for wired, wireless, and VPN environments.

Network health & performance review

An end-to-end review of core components and traffic flow, with clear recommendations prioritized for stability, speed, and operational clarity.

Network architecture & segmentation design

Design structured networks (VLANs/segmentation, routing, and standards) that scale and reduce the impact of failures or misconfigurations.

Project & overflow network engineering support

Short-term engineering assistance for switch refreshes, firewall replacements, after-hours cutovers, troubleshooting, and documentation catch-up.

Managed network monitoring

Ongoing visibility into network health and critical alerts—without full end-user helpdesk outsourcing.

Approach

How engagements typically work

A straightforward process designed to reduce disruption and deliver clear outcomes.

1) Short discovery conversation

We clarify the goal, environment, and constraints—then recommend a sensible next step.

2) Clear scope and estimate

Defined deliverables and a work plan. Fixed-price when appropriate.

3) Scheduled work window

Implementation planned around business hours, maintenance windows, and rollback options.

4) Documentation and handoff

Diagrams, key settings, and a change log so your environment stays supportable.

Experience

Built by an engineer, not a sales team

ShadowPine Systems™ is led by a senior network engineer with experience designing and operating secure networks in both private-sector and public-sector environments. The goal is simple: deliver professional-grade engineering with practical, business-friendly execution.

Cisco CCNP / CCNA CompTIA Security+ CompTIA Network+ / A+ Cisco switching & routing Fortinet firewalls & VPN Segmentation & secure remote access Monitoring & operational standards

Hardware & procurement

ShadowPine can procure and install network hardware as part of a project, or work with customer-supplied equipment. Recommendations are based on technical fit, reliability, and long-term support—not quotas.

ShadowPine Systems™ LLC operates as an independent private business. This site does not imply endorsement or affiliation with any government organization.

Contact

Let’s talk about your network

Email is the fastest way to reach us. Phone consultations are scheduled by request.

contact@shadowpinesystems.com

Cartersville, Georgia • Serving North Georgia

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Include a brief description of your environment and what you’re trying to improve. We’ll reply with next steps and a scoped path forward.

Note: ShadowPine focuses on network infrastructure and engineering (firewalls, switching, Wi‑Fi, VPN, and monitoring). We do not market consumer PC repair or printer support. If you need full end‑user managed IT, we can collaborate with your existing provider or recommend a partner.